Learning along the way

Helping Design Make Sense to Product and Stakeholders At a big company like JP Morgan, it’s easy for design to be seen as a finishing...

I remember a time when my manager asked me to remove a key designer from a working channel  because it was “meant for fleet leads and...

One of the most important lessons I’ve learned as a design leader is this: strategy isn’t about having all the answers—it’s about helping...

In this AI-driven planning project (kept anonymous for confidentiality), the goal wasn’t just to drop a new feature into the platform —...

If you’ve ever worked in fintech, you know that designing around regulations is part of the job. Between legal constraints, compliance...

Too often, UX strategy is communicated in design language—when what the C-suite needs is business clarity. Here's how to shift the...

Choosing the right research method can make or break a UX project—especially in fintech, where decisions carry real financial weight....

Welcome to my UX blog, where I share insights, case studies, and lessons learned from over a decade of designing digital products—with a...